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Online Services


Order a repeat prescription

Order via Vision Online (you will need to attend the practice with photo ID to register for this first)


Book or cancel via Vision Online (you will need to attend the practice with photo ID to register for this first)

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Have Your Say

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.


COVID_19 Vaccination Information

An update on the COVID-19 vaccination programme


The COVID-19 vaccination programme is now well underway following the Medicines and Healthcare Products Regulatory Agency (MHRA) approval as being safe and effective for use.


Across Lothian, vaccination of the following groups of people have taken place at GP Practices:

  • People over 80 years of age
  • People aged  75-79
  • People who are clinically extremely vulnerable (shielding)

If you or your relative or someone you care for is in this groups you / they will have received an invitation from us, either by letter or by phone to have your vaccination. 

We understand that there is concern that some people in this cohort have not yet been invited for vaccination either at the practice or at home.

You may also be concerned that someone you know in a lower priority group has been invited to be vaccinated at a mass vaccination centre ahead of your own vaccination appointment.

Invitations to mass vaccination centres are being administered nationally and are separate to the GP programme.  Those letters can be sent out quite far ahead of appointments.  Our contact with you will be much closer to the date of your appointment.

IF YOU THINK YOU HAVE MISSED YOUR COVID VACCINATION INVITE  - Please go to the link below and complete the online form.

There is no need for you to contact the practice as we will be in touch with those eligible.  If you have any questions about the COVID Vaccine, please visit NHS Inform, or call the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week.’

Please note:

Individuals on stable anticoagulation therapy, including individuals on warfarin who are up-to-date with their scheduled INR testing and whose latest INR is below the upper level of therapeutic range, can receive intramuscular vaccination.  A fine needle will be used for the vaccination, followed by firm pressure applied to the site without rubbing for at least 2 minutes.  There is a risk of a haematoma at the injection site, as with all injections.  You will be asked about your blood thinning medication at the time of vaccination, so the risk of bleeding at the injection site can be reduced.


A Covid_19 vaccination helpline about the coronavirus vaccine and it's delivery is now available from 8am to 8pm, 7 days a week on 0800 030 8013.  It will not be possible to book or change vaccine appointments via the helpline.

A useful leaflet can be found here :

COVID_19 Vaccination Information

Please do not contact your GP Practice to ask for a covid vaccination passport or status certificate - we will not be able to provide any standard documentation.  International certification standards have not yet been agreed.

The Scottish government is working to support the re-opening of international travel once it is safe to do so.  They are working with the other UK Nations and the World Health Organisation to agree on potential future covid certification requirements for international travel.  As part of this, they are developing a technical solution that could allow people to access their covid vaccination status directly.

Thank you for your understanding.

COVID_19 Advice for the General Public

For general information and advice on COVID-19, patients should  be directed to NHSInform website :

For patients looking for general advice but do not have symptoms, there is a NHS24 dedicated Novel Coronavirus Helpline on 0800 028 2816.

Symptoms of Coronavirus are:

  • a new continuous cough  ( anew cough which has lasted for an hour, have had 3 or more episodes of coughing in 24 hours or are coughing more than usual)
  • or high temperature (>37.8) if you cannot take your temperature, a high temperature is feeling hot to touch on your chest or back, you may feel warm, cold or shivery.
  • or a loss or change in your sense of smell or taste.

If you have any of these symptoms, even if you think they are mild you must self isolate for 10 days or get a covid_19 test.   Close contacts of someone who has tested positive and identified by an NHS contact tracer will have to self-isolate for 10 days.


  • are 70 years or older
  • have underlying poor health
  • have heart or lung problems
  • have a weakened immune system
  • have diabetes

If you have had COVID_19 but are still concerned about persisting symptoms and are looking for advice on how to manage these, please click on this link Post COVID Advice

Redesign of Urgent Care

As a result of coronavirus, the Scottish Government has redesigned how to access urgent care.   A new campaign is being launched "Right care Right Place".  Further information can be found at

local A&E departments remain open for those with a life threatening emergency.  However, to ensure patients have the fastest access to the treatment they need, anyone with a non life threatening condition who would usually go to A&E should now call NHS24 on 111, day or night.

You can still contact your GP Practice as normal through the day

if it is an emergency you should continue to call 999 or go to your local A&E.

Changes to Open Surgery and surgery appointments. 

The Surgery is open and we are still  accessible by telephone.  

Open surgeries are no longer in operation. 

If you have a non covid_19 medical concern, please contact the practice be telephone and we will arrange an appropriate telephone or face to face assessment .  A landline is preferred as it give a better reception/service.  All calls to and from the practice are recorded. 

Changes to prescriptions

Please make any prescription request in writing and post into the box marked "prescriptions" on the left hand side of the vestibule.  DO NOT ENTER THE BUILDING.  If you currently request medication online, please continue to do so.

Prescriptions will go to your usual documented pharmacy.  if you do not have one, we will contact you for you to request your preferred pharmacy for pick up.   there will be no collection of prescriptions at the surgery.  Please allow 72 hours for this service.

Please be mindful that pharmacies will also be extremely busy at this time.

 Time of work due to self isolation 

You do not need a "Fit Note" for self isolation.  You can send an isolation note to your employer as proof you need to stay off work because of Covid_19.  you can get an isolation note at under the general heading. 



Normally services will resume when the situation allows.



Sending Images

If you require to send in images for your GP to look at before your consultation please send to  Images being sent to this email address will be saved in your medical records, by sending these images to us would mean that you are consenting to them being stored within your medical records.   This email address should NOT be used to send any other clinical information.  Please telephone the surgery with any clinical information or appointment requests.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Transport

  • By public LRT bus: 11, 15, 16, 23, 5, 51, 37, 24 to Morningside Road, 38 to Cluny Gardens.
  • Parking: There is a restricted parking area directly in front of the surgery which is for doctors only during working hours.  In addition, there is pay & display parking in Hermitage Terrace, Cluny Avenue and Nile Grove.
  • Disabled Access:  There is easy access for the disabled to all waiting and reception areas and doctors rooms.  There is also a disabled toilet facility.
(Site updated 17/05/2021)

Contact Details

Hermitage Medical Practice

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