slide 1

Online Services


Order a repeat prescription

Order via Vision Online (you will need to attend the practice with photo ID to register for this first)


Book or cancel via Vision Online (you will need to attend the practice with photo ID to register for this first)

About You

Let us know if your name or contact details have changed

Help us to keep your clinical record up to date

Cancel AppointmentsCancel any existing appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

Have Your Say

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

COVID_19 Vaccination Information

An update on the COVID-19 vaccination programme


The COVID-19 vaccination programme is now well underway following the Medicines and Healthcare Products Regulatory Agency (MHRA) approval of both the Pfizer and Oxford Astra-Zeneca vaccines as being safe and effective and approval for use.


Delivering this very large and complex programme of vaccination remains a fast-moving situation and some elements of the programme will continue to be subject to change at short notice.


Who is eligible for a vaccine?


With age being one of the highest risk factors for serious illness and death from COVID-19, the first priority group for the vaccine are residents in care homes for older adults and their carers, people aged over 80 and frontline health and social care workers.


Already across NHS Lothian, over 20,000 vaccines have been delivered to front line staff, staff working in the four Health and Social Care Partnerships and at both private and Council run care homes. This is in addition to the continued roll out of vaccines to care home residents across the region.


Surgeries in Lothian started to vaccinate people aged 80 and over on 7 January 2021. GP surgeries will receive supplies in the coming days and weeks so they can start vaccinating people in the 80 and over age range. GP Practices will contact eligible people direct to arrange appointments. Our district nursing team will vaccinate anyone who is housebound and in this age bracket.


The focus at the moment is on the clinically vulnerable and health and social care workers. Planning is also underway for mass vaccination of the general public in large scale venues for later stages of the vaccination programme.


When can I expect to be vaccinated?


The COVID vaccine offers a beacon of hope, in what has some been truly difficult times. Across Lothian, we are working tirelessly to make sure that we can deliver the vaccine to each of the relevant groups when they are due to receive it. This is a huge task and won’t happen overnight, which is why we urge the public to please be patient with this process.


The message however is clear: you will receive your vaccination.


The next phase of the vaccination programme, known as Wave 2, is shortly expected to begin across Scotland to vaccinate people aged 75 to 79 years of age, followed by those aged 70-74 and 65-69, followed by adults with risk factors over the age of 65. NHS Lothian has been working with councils, health and social care partnerships and other partners to ensure we are ready for when the roll-out begins, which is expected in February.


We don’t have a timescale for every one of the different priority groups as the programme depends on supply of the vaccine as well as the number of vaccinators and clinics. Plans are constantly being adapted and updated to vaccinate as many eligible people as possible within the Lothian area.


Where will I receive my vaccine?


All those aged 80 or over will receive a letter or phone call inviting them forward for their vaccination and advising them where and when they can get it.  The vaccine requires two doses to offer the best possible protection, with second dose appointments being scheduled for around twelve weeks after the first dose is administered. 

We will contact eligible patients once we have an update on delivery of vaccines.  The first delivery numbers are less than the numbers of eligible patients and we have therefore had to randomly select patients for this clinic.  We understand this will be disappointing for some people, but please be assured we will have more deliveries soon and we will be in touch with you.   Please do not call the surgery.


The first venues for the mass COVID-19 vaccination programme in Lothian have been selected in preparation for Wave 2 of the vaccination roll out. Plans are being developed to create a walk-through centre at the Edinburgh International Conference Centre (EICC) which would be capable of vaccinating 26,000 people in a week at a total of around 50 stations. A similar walk-through centre is expected to be set up in the Pyramids Business Park, which could provide 12,000 vaccinations every week using around 25 stations. A drive-through vaccination centre is then being planned for Queen Margaret University in East Lothian that would have around 16 stations and be able to vaccinate 8,000 people a week.


How do I book my vaccine?


For patients of this practice, we’d encourage you to book your vaccine once booking becomes available. As soon as we have more information on how and where to book your vaccine, we will make it immediately available.

Further information can be found at

A Covid_19 vaccination helpline about the coronavirus vaccine and it's delivery is now available from 8am to 8pm, 7 days a week on 0800 030 8013.  It will not be possible to book or change vaccine appointments via the helpline.

A useful leaflet can be found here :

COVID_19 Advice for the General Public

For general information and advice on COVID-19, patients should  be directed to NHSInform website :

For patients looking for general advice but do not have symptoms, there is a NHS24 dedicated Novel Coronavirus Helpline on 0800 028 2816.

Symptoms of Coronavirus are:

  • a new continuous cough  ( anew cough which has lasted for an hour, have had 3 or more episodes of coughing in 24 hours or are coughing more than usual)
  • or high temperature (>37.8) if you cannot take your temperature, a high temperature is feeling hot to touch on your chest or back, you may feel warm, cold or shivery.
  • or a loss or change in your sense of smell or taste.

If you have any of these symptoms, even if you think they are mild you must self isolate for 10 days or get a covid_19 test.   Close contacts of someone who has tested positive and identified by an NHS contact tracer will have to self-isolate for 10 days.


  • are 70 years or older
  • have underlying poor health
  • have heart or lung problems
  • have a weakened immune system
  • have diabetes

If you have had COVID_19 but are still concerned about persisting symptoms and are looking for advice on how to manage these, please click on this link Post COVID Advice

Redesign of Urgent Care

As a result of coronavirus, the Scottish Government has redesigned how to access urgent care.   A new campaign is being launched "Right care Right Place".  Further information can be found at

local A&E departments remain open for those with a life threatening emergency.  However, to ensure patients have the fastest access to the treatment they need, anyone with a non life threatening condition who would usually go to A&E should now call NHS24 on 111, day or night.

You can still contact your GP Practice as normal through the day

if it is an emergency you should continue to call 999 or go to your local A&E.

Changes to Open Surgery and surgery appointments. 

The Surgery is still open and we continue to be accessible by telephone.  as of March 2020 we have closed our front door and ask pateints with pre booked appointments to ring the bell (with their elbow!) and a member of staff will open the door.

Open surgeries are no longer in operation. 

If you have a non covid_19 medical concern, please contact the practice be telephone and we will arrange an appropriate telephone or face to face assessment .  A landline is preferred as it give a better reception/service.

Changes to prescriptions

Please make any prescription request in writing and post into the box marked "prescriptions" on the left hand side of the vestibule.  DO NOT ENTER THE BUILDING.  If you currently request medication online, please continue to do so.

Prescriptions will go to your usual documented pharmacy.  if you do not have one, we will contact you for you to request your preferred pharmacy for pick up.   there will be no collection of prescriptions at the surgery.  Please allow 72 hours for this service.

Please be mindful that pharmacies will also be extremely busy at this time.

 Time of work due to self isolation 

You do not need a "Fit Note" for self isolation.  You can send an isolation note to your employer as proof you need to stay off work because of Covid_19.  you can get an isolation note at under the general heading. 



Please also note that the PRACTICE TOILETS are CLOSED throughout this period.

Normally services will resume when the situation allows.



Sending Images

If you require to send in images for your GP to look at before your consultation please send to  Images being sent to this email address will be saved in your medical records, by sending these images to us would mean that you are consenting to them being stored within your medical records.   This email address should NOT be used to send any other clinical information.  Please telephone the surgery with any clinical information or appointment requests.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Transport

  • By public LRT bus: 11, 15, 16, 23, 5, 51, 37, 24 to Morningside Road, 38 to Cluny Gardens.
  • Parking: There is a restricted parking area directly in front of the surgery which is for doctors only during working hours.  In addition, there is pay & display parking in Hermitage Terrace, Cluny Avenue and Nile Grove.
  • Disabled Access:  There is easy access for the disabled to all waiting and reception areas and doctors rooms.  There is also a disabled toilet facility.
(Site updated 12/01/2021)

Contact Details

Hermitage Medical Practice

Contact Telephone

NHS ScotlandThis site is brought to you by My Surgery Website